Terms & Conditions of the Superb Health & Beauty Online Store

These Terms apply to sales carried out in the United Kingdom by FAB TRADE GROUP LTD / TA Superb Health & Beauty.

§ 1. Definitions

Terms – these rules governing the conclusion and performance of distance sales agreements via the Store, the parties’ rights and obligations, and complaint procedures. For electronic services, these are the terms required under the Electronic Commerce (EC Directive) Regulations 2002.

Customer – a natural person with full legal capacity, a legal person or an organisational unit without legal personality that concludes a Distance Sales Agreement with the Seller.

Consumer – a natural person acting outside their trade, business, craft or profession.

Individual Entrepreneur – a natural person concluding a Distance Sales Agreement directly related to their business, where the nature of the contract shows it is not of a professional character for that person (consumer-type rights as applicable under UK law).

Seller – FAB TRADE GROUP LTD / TA Superb Health & Beauty, Company number: 13173366, Registered office: 112 High Street, Hounslow, Middlesex, England, TW3 1NA; e-mail: shop@superbhb.co.uk. VAT registration number: GB312409049.

Store – the Seller’s online service at https://superbhb.co.uk.

Distance Sales Agreement – a contract for the sale of Goods and/or the supply of Digital Content/Digital Services concluded without the parties being simultaneously physically present, using distance communication, in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Goods – movable items offered in the Store.

Digital Service – a service allowing the Consumer to create, process, store or access data in digital form; share digital data; or otherwise interact through data.

Digital Content – data produced and supplied in digital form.

Privacy & Cookies Policy – details on personal data processing and cookies usage: /en/privacy-and-cookie-notice.html (UK GDPR, Data Protection Act 2018, PECR).

Durable medium – any tool that enables the Customer or Seller to store information in a way accessible for future reference for an adequate period (e.g., e-mail).

Electronic Order Form – the ordering flow made available by the Seller in the Store.

Electronic Return Form – returns flow available at /en/returns-open.html.

Electronic Complaint Form – complaints flow available at /en/rma-open.html.

Account – a set of Customer data and features within the Store.

Subscription – an e-service that creates automatic repeat orders for selected Goods at Customer-chosen intervals; recurring card payments are processed by the payment operator.

§ 2. General provisions

1. The Store enables:
   • concluding online sales agreements for Goods,
   • registering and using an Account,
   • adding order/product reviews,
   • receiving e-mails confirming and updating order progress.
2. Technical requirements: current web browser (e.g., Chrome, Firefox, Edge) and the ability to open PDF files.
3. Content in the Store (descriptions, prices) constitutes an invitation to treat. Prices include taxes; the full payable amount (incl. delivery) is shown before order submission in line with the Consumer Contracts Regulations 2013.
4. These Terms and attachments are available before, during and after contract conclusion and may be stored on a durable medium.
5. The Store uses appropriate technical and organisational measures to safeguard transmissions.

§ 3. Orders

1. Orders may be placed via an Account or as a guest (purchase without registration). A technical account may be created to service a guest order.
2. Orders are placed through the Electronic Order Form or quick shopping methods (e.g., Google Pay / Express Checkout, if available). Adding items to the basket defines the assortment, price and quantity.
3. Before submitting an order, a summary is displayed (Seller details, item(s), total price, delivery costs and time, payment method).
4. For non-tangible Digital Content/Services, the Consumer may be asked to consent to supply/performance before the 14-day cancellation period ends, acknowledging the loss of the right to cancel for that service.
5. Submitting an order requires providing mandatory data, accepting these Terms and pressing the “Order and pay” (or equivalent) button.
6. The contract is concluded when the Seller accepts the order; the Customer receives an e-mail confirmation along with the Terms and mandatory information.
7. Until processing starts, the Customer may:
   • change the order by placing a new one (payments are re-allocated or any overpayment is refunded), or
   • cancel the order (refund made promptly, no later than 3 working days, by the original payment method unless otherwise agreed).
8. Standard processing time is 1–10 business days unless otherwise indicated on the product page or in the order summary.

§ 4. Payment

1. Available payment methods are shown during checkout and at /en/payments.html.
2. After purchase, the Seller issues the relevant sales document (e-receipt or invoice).
3. Subscriptions (if available) are billed via recurring card payments handled by the payment service provider (e.g., IdoPay). Removing the card or cancelling ends the Subscription.

§ 5. Delivery

1. Delivery options and charges are shown in checkout and at /en/delivery.html.
2. Failure to collect a parcel leading to its return may result—after an e-mail reminder— in the Seller rescinding the contract and refunding payment (less reasonable direct costs caused by the non-collection, if applicable).

§ 6. Right to cancel (returns) – Electronic Return Form

1. The Consumer has 14 days to cancel a distance contract without giving any reason (Consumer Contracts Regulations 2013). Cancellation voids the contract.
2. Individual Entrepreneurs may have consumer-type rights where applicable.
3. The Consumer bears the direct cost of returning Goods (unless the Store explicitly offers free returns).
4. Cancellation may be made:
   • via the Electronic Return Form: /en/returns-open.html (recommended), or
   • in writing using the model form (Annex 2) sent to the Seller’s address.
5. The Store promptly confirms receipt of the cancellation on a durable medium.
6. The 14-day period runs:
   • for Goods – from the day the Consumer (or a third party indicated by them) takes possession,
   • for Goods delivered in lots/parts – from possession of the last lot/part,
   • for regular deliveries – from possession of the first item,
   • for services/digital content not supplied on a tangible medium – from the contract date.
7. Exceptions (CCR 2013, reg. 28) include: fully performed services with prior express consent; bespoke Goods; sealed Goods unfit for return for health/hygiene after opening; sealed audio/video/software after opening; non-tangible digital content supplied with express consent before 14 days; perishable/short-dated items; items inseparably mixed after delivery; newspapers (except subscriptions); public auctions; and time-specific services (e.g., events, accommodation not for residence, vehicle hire, catering).

§ 7. Effects of cancellation

1. The Seller refunds all payments (including standard least-cost delivery) without undue delay and no later than 14 days from receiving the cancellation notice, using the original payment method unless agreed otherwise.
2. The Seller may withhold the refund until receiving the Goods back or evidence of return—whichever occurs first.
3. The Consumer should return Goods promptly and no later than 14 days after cancelling (dispatch before the deadline suffices).
4. The Consumer is responsible for any diminished value of Goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

§ 8. Complaints (Goods, Digital Content & Digital Services)

1. Complaints may be filed:
   • via the form: /en/rma-open.html,
   • by e-mail to: shop@superbhb.co.uk, or in writing to the Seller.
2. The notice should include a description of the defect/non-conformity, the requested remedy (repair, replacement, price reduction, refund), contact details and—if possible—documentation and proof of purchase.
3. The Seller replies within 14 calendar days of receiving the complaint.
4. If justified, the Seller bears the costs of repair/replacement and shipping.
5. For Consumers, the Consumer Rights Act 2015 applies, including:
   • right to Goods conforming to contract; if faulty—repair or replacement within a reasonable time without significant inconvenience,
   • short-term right to reject (30 days) for a substantial fault—refund; thereafter repair/replacement, and if impossible or ineffective—price reduction or final rejection,
   • for Digital Content/Services—bringing into conformity within a reasonable time; if impossible—appropriate price reduction or refund of the relevant part.

§ 9. Reviews

1. Reviews of orders or Goods may be submitted in the Store or via a post-purchase e-mail link. Adding a review is voluntary and free.
2. The Seller may label reviews as “verified purchase” (e-mail verification used in the order). Unlawful, offensive or misleading content is not permitted. On Customer request, review text may be hidden (star rating may remain in the average).

§ 10. Intellectual property

1. The Customer does not acquire rights to Store elements (content, graphics, code) beyond permitted use. Interference with Store mechanisms is prohibited.
2. By posting a review that is a “work”, the Customer grants the Seller a non-exclusive, royalty-free licence to make it publicly available online (with technical adaptations necessary for publication).

§ 11. Subscriptions (if available)

1. Subscriptions enable recurring orders for selected Goods at chosen intervals, with recurring card payments (via the payment provider). Removing the card or cancelling ends the Subscription.
2. The Customer is notified by e-mail of upcoming charges at least 3 days before funds are taken. The Subscription can be ended via the Account or by e-mailing the Store.

§ 12. Data & privacy

1. The Seller is the data controller. Processing follows UK GDPR and the Data Protection Act 2018. Details: Privacy & Cookies Policy.
2. The site uses cookies under PECR; consents are obtained as required.

§ 13. Final provisions

1. These Terms apply from 2025-10-01 (or from publication date if later). Amendments do not affect acquired rights—contracts concluded before a change remain governed by the previous version.
2. Governing law: the law of England and Wales. Courts of England and Wales have jurisdiction. Consumers may use alternative dispute resolution where available.

§ 14. Annex 2 – Model withdrawal form

(Complete and send this form only if you wish to withdraw from the contract)

— Addressee: FAB TRADE GROUP LTD / TA Superb Health & Beauty, 112 High Street, Hounslow, Middlesex, England, TW3 1NA; e-mail: shop@superbhb.co.uk

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale for the following goods / for the provision of the following service:

................................................................................................................

— Ordered on / received on (*) ..................................................................

— Name of consumer(s) ...............................................................................

— Address of consumer(s) .............................................................................

— Signature of consumer(s) (only if this form is notified on paper)

— Date .............................................................................................................

(*) Delete as appropriate.