Returns Policy

This policy applies to the online store Superb Health & Beauty, operated by FAB TRADE GROUP LTD, 112 High Street, Hounslow, Middlesex, England, TW3 1NA, e-mail: shop@superbhb.co.uk.

Right to Cancel

• Consumers may cancel their order within 14 days without giving any reason.
• The period starts from the day:
  • the goods are received,
  • the last part of an order is received (if delivered in parts),
  • the first delivery is received (for recurring deliveries).

How to Return

• The fastest way: use the online form: return form.
• You can also send a written statement to the shop address or by e-mail: shop@superbhb.co.uk.
• Goods must be sent back no later than 14 days after notifying us of the return.

Return Conditions

• The customer bears the direct cost of returning goods (unless free returns are offered).
• We do not accept returns of opened or used products.
• The customer is responsible for any reduction in value caused by improper use.

Refunds

• Refunds are made within 14 days of receiving the goods back or proof of posting.
• Refunds are issued using the same payment method used for the original purchase (unless otherwise agreed).