Privacy policy

PRIVACY POLICY

Thank you for your interest in our online store. Protecting your privacy is very important to us. In this privacy policy you will find detailed information on how to handle your data. The administrator of your data is:

Superb Health & Beauty Ltd, 112 High Street, TW3 1NA, London

1. Access data and hosting

You can access our websites without entering your personal data. Each time the website is called up, the server automatically saves only the so-called server logs, such as the name of the requested file, your IP address, date and time of the call, the amount of data transferred and the internet service provider submitting the request (access data) and documents the page call.

These data are analysed only to ensure the proper functioning of the site and improve our offer. The above serves - as part of the assessment of interests - to secure our legitimate interest, consisting in the correct presentation of our offer. All access data is deleted within seven days of the end of your visit to the site.

Hosting services provided by an external service provider

As part of entrusting data processing - at our request, an external service provider performs services for us in the field of hosting and presentation of websites. All data that - as described in this privacy policy - has been collected as part of using our website or in the forms provided for this purpose in the online store, are stored on the servers of this service provider. Processing on other servers takes place only to the extent specified in this privacy policy. This service provider is based in a country belonging to the European Union or the European Economic Area.

2. Collection and processing of data to implement the contract and create a customer account

We collect personal data only when you voluntarily provide it to us by placing your order, contacting us (e.g. using the contact form or e-mail) or creating a customer account. The mandatory fields are marked as such, because the data they contain are necessary for us to perform the contract or consider the case in which you contacted us, or set up a customer account. Without them, you cannot complete the order or create a customer account or contact us. What data is collected results from the forms in which the data are entered. We use the data you provide to perform the contract and respond to your inquiries. After the performance of the contract or deletion of your customer account, the processing of your data will be limited, and after the expiry of the storage periods specified in the tax regulations and the Accounting Act, these data will be deleted, unless you expressly consent to the further use of this data for other purposes. Your customer account can be deleted at any time. For this purpose, please send a message to our contact address indicated in the section "Our contact details and your rights" or use the appropriate function in your customer account.

3. Data transfer

In order to perform the contract, we pass your data to the courier company involved in the delivery, if it is necessary for the delivery of ordered goods. Depending on which payment service provider you choose in the ordering process, we transfer the payment data collected for this purpose to the credit institution that supports the payment and possibly to the payment service provider chosen by us or by you, in order to process the payment. Some payment service providers collect data themselves if you set up an account with them. In such cases, please log in to the payment service provider selected in the ordering process with your access data as part of the order. The privacy policy of the respective payment service provider also applies.

4. E-Mail-Newsletter

If you subscribe to our newsletter, then we will use your email address to regularly send our newsletter electronically based on your consent.

You can unsubscribe from the newsletter at any time by sending us a message with relevant information or by using the appropriate link in the newsletter. After receiving such a message, we will delete your e-mail address, unless you expressly consent to the further use of your data for other purposes. The newsletter is sent as part of entrusting the processing of data to our order by the service provider to whom we provide your email address for this purpose. This service provider is based in a country belonging to the European Union or the European Economic Area.

5. Integration with Trusted Shops Trustbadge

In order to present our Trusted Shops Quality Label, as well as collected customer reviews and the Trusted Shops product range available to buyers after placing an order - Trusted Shops Trustbadge is integrated into our website.

The above serves to protect our legitimate interest, consisting in the optimal presentation of our offer on the market. The Trustbadge and services advertised in this way are the offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.

If you use the Trustbadge server automatically remembers the so-called server logs, containing e.g. your IP address, date and time of the call, the amount of data transmitted and the requesting Internet service provider (access data) and documents the Trustbadge call. The access data indicated above are not subject to analysis and are automatically overwritten within seven days from the end of your visit to the website.

Other personal data will only be transferred to Trusted Shops if, after placing your order in the store, you decide to use Trusted Shops products or have already registered to use them. In such cases, the agreement concluded between you and Trusted Shops applies.

6. Cookies and web analytics

To make our website more attractive and to enable the use of certain functions to display relevant products or for market research purposes, we use so-called cookies. The above - as part of the analysis and assessment of interests - serves to protect our legitimate interest, consisting in the optimal presentation of our offer. Cookies are small text files that are automatically saved on your end device. Some of the cookies we use are deleted after the end of the web browser session, i.e. after closing it (so-called session cookies). Other cookies are stored on your end device and allow us to recognize your browser the next time you visit the site (persistent cookies). The storage time is given in the cookie settings of your web browser. The browser can be configured in such a way as to receive information about the use of cookies and be able to decide whether to accept or reject them in certain cases or completely. Browsers manage cookie settings in different ways. In the auxiliary menu of the web browser you will find explanations about changing cookie settings. They are available at the following links:

Internet Explorer™: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Safari™: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
Chrome™: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en&oco=0
Firefox™: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Opera™: https://help.opera.com/en/latest/web-preferences/#cookies

If you do not agree to the use of cookies, the functionality of our website may be limited.

Use of Google (Universal) Analytics for web analytics

Our website uses Google (Universal) Analytics, a web analysis tool of Google Inc. (Www.google.com). The above serves to protect our legitimate interest, consisting in the optimal presentation of our offer. Google (Universal) Analytics uses methods that enable an analysis of your use of the website - for example, cookies. The automatically collected information about your use of this website is usually transmitted to a Google server in the United States and stored there. Due to the IP anonymization activated on this website, your IP address is shortened before being forwarded within the Member States of the European Union or in other countries party to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the United States and shortened there. The anonymized IP address provided by your browser as part of Google Analytics is generally not combined with other Google data.

Google LLC is headquartered in the USA and is EU-US-Privacy Shield certified. The current certificate is available at this link. As part of the agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies that have a Privacy Shield certificate.

You can prevent the collection of data collected by cookies regarding your use of our website (including your IP address) by Google, as well as the processing of this data by Google if you download and install the browser plug-in located at: https://tools.google.com/dlpage/gaoptout?hl=gb

Application of Matomo for web analytics

For the purposes of analyzing the use of our website - using Matomo technology (https://matomo.org) provided by the service provider InnoCraft Ltd, when visiting our website, data is automatically collected and saved on the basis of which user profiles are created using nicknames. The above serves to protect our legitimate interest, consisting in the optimal presentation of our offer. Cookies may be used for this purpose. Without granting your separate, explicit consent - pseudonymous user profiles are not combined with the personal data of the entity that has been nicknamed.

Data processing in connection with the above web analytics takes place on our servers. You can object to the collection and storage of data in the future at any time by using the following option.

7. Reminders about the possibility of issuing opinions

If you have expressly consented to this during or after placing your order, we will forward your email address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne, Germany (www.trustedshops.co.uk) so that a reminder can be sent via e-mail. about the opportunity to express an opinion on a purchase made in our store.

You can revoke your consent at any time by sending an appropriate message to our contact address indicated in the section "Our contact details and your rights" or directly in the form of a declaration made to Trusted Shops.

8. Our contact details and your rights

If you have questions about the collection, processing and use of your personal data, rectification, blocking or deletion of data, as well as to revoke the consents given or object to the use of data for the purposes set out in this privacy policy, please contact the data administrator: office@superbhb.co.uk

You have the following rights:

• the right to obtain information about the processing of your data in the scope specified in art. 15 GDPR;
  
  
• in accordance with art. 16 GDPR - the right to rectify your incorrect or incomplete personal data;
• in accordance with art. 17 GDPR - the right to delete ("the right to be forgotten") of your personal data stored with us, if their further processing is not necessary:
  
  - to exercise the right to freedom of expression and information;
  - to comply with a legal obligation;
  - for reasons of public interest;
  - to determine, pursue or defend claims;
  
  
• in accordance with art. 18 GDPR - the right to limit the processing of your personal data, provided that:
  - the correctness of personal data is questioned by you;
  - the processing is unlawful and you object to their removal;
  - we no longer need personal data, but you need it to determine, pursue or defend claims;
  - you raised an objection pursuant to art. 21 to processing;
  
  
• in accordance with art. 20 GDPR - the right to receive your data provided to us in a structured, commonly used machine-readable format and to send it to another administrator ("right to transfer data");
  
  
• in accordance with art. 77 GDPR - the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority at your place of habitual residence, work place or our company headquarters.